FAQs
Got questions about our Sand Candles and DIY Kits? Discover answers here!
Orders & Shipping
How long does shipping take?
Orders are typically dispatched within 5–7 business days. Delivery times may vary depending on your location.
Do you offer free shipping?
Yes! We offer free Australia-wide shipping on orders over $100.
Can I include a gift message?
Absolutely. Simply leave your gift message in the Notes section during checkout.
Sand Wax Candles
What are sand wax candles?
Sand wax candles are made from tiny wax pearls that can be poured and styled to create beautiful layered candle designs.
Do I need to melt the wax?
No. Simply pour, style and light.
Can I reuse my candle vessel?
Yes! Once the wick has finished burning, simply remove any remaining wick and refill with fresh sand wax.
Are the candles scented?
Our candles are available in both scented and unscented options.
For customers who prefer to personalize their experience, our unscented sand wax candles can be customized by adding a few drops of your favourite essential oil or fragrance oil directly to the wax before use.
This allows you to create a scent that is uniquely yours ✨
Safety
Are sand candles safe?
Always burn candles on a stable, heat-resistant surface and never leave a burning candle unattended.
How many wicks can I use?
We recommend using one wick per small vessel. Larger vessels may require multiple wicks.
Returns
Do you accept returns?
Please contact us within 14 days of receiving your order if there is an issue with your purchase.
What if my order arrives damaged?
Please email us with photos of the damage and your order number and we will help resolve the issue.
Contact
How can I contact you?
You can reach us through our contact us page or email us at: aureanova.info@gmail.com